Privacy Policy

Introduction

At AIChatBot, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our AI chatbot services. Our fundamental principle is simple: Our company does not share client data with third parties and uses it only to fulfill tasks set by clients.

By using our services, you agree to the terms outlined in this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

Information We Collect

1. Information You Provide

We may collect the following types of information that you voluntarily provide to us:

• Contact information (name, email address, phone number, company name)
• Account credentials (usernames, passwords)
• Communication preferences
• Feedback, inquiries, and correspondence you send to us
• Business information necessary to set up and customize the chatbot

2. Information Collected Automatically

When you interact with our services, we may automatically collect:

• Usage data (features used, time spent, interactions with the chatbot)
• Device information (IP address, browser type, operating system)
• Cookies and similar technologies data
• Chat transcripts and interaction logs

3. Information From Your Database

To provide effective chatbot services, we may need access to certain databases or systems owned by you. This access is strictly controlled and used only to train and operate your customized chatbot.

How We Use Your Information

We use the collected information solely for the following purposes:

• Service Provision: To deliver, maintain, and improve our chatbot services
• Customization: To train and customize the chatbot to meet your specific business needs
• Communication: To respond to your inquiries, provide support, and send service-related communications
• Analytics: To analyze usage patterns and improve our services
• Security: To detect and prevent fraud, unauthorized access, and other potential security issues
• Legal Compliance: To comply with applicable legal obligations

Importantly, we do not use your data for:

• Selling or renting to third parties
• Marketing purposes unrelated to our services
• Building consumer profiles for advertising
• Any purpose beyond what is necessary to fulfill our service obligations

Data Sharing and Disclosure

As stated in our core principle, we do not share your data with third parties except in the following limited circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted service providers who help us operate our services (e.g., cloud hosting providers), bound by strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where the recipient would continue to honor this privacy policy

We ensure that any third-party service providers we work with maintain high standards of data security and are bound by contractual obligations to keep personal information confidential and use it only for the purposes specified by us.

Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect and process. These measures include:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Strict access controls and authentication procedures
• Regular backup procedures
• Employee training on security practices
• Physical security measures at our facilities

While we use commercially reasonable efforts to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal data
• Whether we can achieve those purposes through other means
• The applicable legal requirements

Upon contract termination, we will securely delete or anonymize your data unless retention is required by law.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to know what personal information we hold about you
• Correction: The right to request correction of inaccurate information
• Deletion: The right to request deletion of your personal information
• Restriction: The right to request restriction of processing
• Data Portability: The right to receive your data in a structured, commonly used format
• Objection: The right to object to processing in certain circumstances

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

International Data Transfers

We primarily store and process your data within Singapore. However, we may transfer your personal information to other countries where our service providers are located. When we transfer personal information outside of your country, we implement appropriate safeguards in accordance with applicable data protection laws.

Cookies and Similar Technologies

Our services may use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us provide and improve our services. You can control cookies through your browser settings, but disabling cookies may limit your ability to use some features of our services.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, regulatory, or operational requirements. We will notify you of any significant changes through appropriate channels, and your continued use of our services after such modifications constitutes your acceptance of the updated Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Phone: +65 8765 4321
• Address: Singapore, Marina Bay, 10

We are committed to addressing your concerns and resolving any inquiries about our data practices promptly.